Cancellation Policy

Please be noticed that orders only can be cancelled or modified within 6 hours after being placed.

If you want to modify or cancel your order, please contact us by sending an email to support@customngo.com directly, our customer support team is willing to support you.

Please notice:
* If your order has been processed already, you cannot cancel or modify it, therefore, please contact our Customer Service as quickly as possible.
* If you insist to cancel/modify a processing order, you might be charged up to 10% of the payment.
* If your order was shipped out already, nothing can be changed any longer.