SHIPPING POLICY

1. Which countries do you ship your products to?

We can ship Worldwide.

2. Where do we ship from?

Your orders shall be shipped out from our warehouse’s partner located at: Detroit (Michigan) or Houston (Texas)

3. How is the delivery time calculated?

When processing with your order, we consider these factors when calculating the Estimated Delivery Time:

– Order Processing Time:

Right after your payment is authorized and verified, we take 01 day at maximum for put your order in Pending queue, in case you need to change something in artwork, clipart or size, and then we start proceed with your order; and this process often takes 5-7 business days (7 days at maximum) so please be patient with us, because all of our products are customizable and made-to-order.

If you place your order on late Friday, it may not be processed until next Monday. Our business days are Monday through Friday, excluding holidays.

– Transit Time:

This transit time is up to UPS/DHL/USPS (with US domestic delivery). Our products are made in the US with the highest standards.

Country Carrier Delivery Timescale
US (exclude AK/HI/PR) USPS/UPS 95% of orders arrive 4 days after despatch
US (AK/HI/PR) USPS/UPS 95% of orders arrive 7 days after despatch
International Depend on destination country 95% of orders arrive 1,5 week after despatch

As we comply with COVID-19 guidelines, shipping timelines may vary. Currently our delivery carriers are experiencing intermittent delays.

*Please note that these are estimated delivery times only.

4. How long will I receive tracking information?

When the package is finished processing and arrives at the carrier’s facility, we will receive the tracking information from them. At that time, an email with a tracking link will be sent to you automatically through the email you used to place the order. If you couldn’t find any emails our system, please check both the junk/spam folder, or live chat with us (right-bottom bubble).

Please follow your tracking number that will be emailed to you and make sure someone is home to receive the order if you are not comfortable with it being left unattended in your absence. Custom’n’Go is not responsible for confirmed deliveries that have been stolen. Custom’n’Go is not responsible for delays in product delivery by USPS or UPS due to weather or their own internal errors.

5. How much is the shipping charge?

Shipping fee is fixed. Yes, that’s right, you’re not mistaken. The fixed shipping fee is $4,99. Best of all, WE DON’T CHARGE EXTRA SHIPPING FEE PER ADDITIONAL ITEM. That means even if you order 100 items, the delivery fee is still fixed, not as all other stores in the world – they could charge hundreds of dollars with orders of dozens of items. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Country Standard Shipping Express Shipping
US (exclude AK/HI/PR) $4.99 $6.99 (temporarily stopped)
US (AK/HI/PR) $7.99 $19.99 (temporarily stopped)
International Shipping $12.99 Not Available

Note: Free Shipping is available, but it’s just a promotion program that can be applied to some return customers only by applying specific coupon code which was sent by Email.

6. What’s the difference between Standard and Express shipping method?

With Standard Shipping, after the production is finished, we will wait for the shipping unit to pick up the goods (2-3 times per week). You will receive your order 4-7 days after the order is finished, depending on the distance to our location (Detroit, Michigan).

With Express Shipping, right after production is complete, we will have a dedicated team to directly deliver the items to the warehouse of the shipping unit, and they will be shipped on the same day. This helps your delivery time will be greatly shortened, about 24-36 hours.

That’s why Express Shipping is only $2 different from Standard shipping method. Currently, we do not offer Expedited shipping (shipments move directly from pickup to delivery within 1-2 days),

5. How the product will be packed?

Depending on the conditions and the warehouse at different times, we will pack differently. But basically all orders will be covered with drop insurance, so your product will receive exactly the same as advertised and completely intact.

You can read more about our Refund policy here.

If you have any questions or comments, please do not hesitate to contact us through:

Email: support@customngo.com
Or livechat on website 24/7